Accessibility statement for shop.kew.org

• change colours, contrast levels and fonts.
• zoom in up to 300% without the text spilling off the screen.
• navigate most of the website using just a keyboard.
• navigate most of the website using speech recognition software.
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We know some parts of this website are not fully accessible:

The following aspects of the site are not operable with a keyboard:

• some placeholder text has insufficient colour contrast.
• some buttons are missing labels.
• error messages aren’t associated with text inputs.
• the star rating doesn’t have appropriate labelling.
• some components such as quantity/size selector and accordions have not been programmatically marked up correctly.
• form elements such as radio buttons and checkboxes have not been programmatically marked up correctly.
• the progress bar indicator doesn’t have appropriate labelling.
• personal data inputs are missing autocomplete attributes.
• the focus indicator is missing in some areas.
• status updates are not automatically announced.

• if you wish to make a group booking please email groups@kew.org.
  
• if you wish to book tickets for a member event ticketed through tickets.kew.org or purchase a membership please email membership@kew.org.
  
• if you wish to book tickets for anything else via tickets.kew.org or See Tickets please email info@kew.org.
  
• if you wish to purchase anything from our online shop please email onlineshop@kew.org.

• decorative images are not hidden from screen reader users. This fails WCAG 2.2 AA success criterion 1.1.1 (Non-Text Content)
  
• a close button in some areas are missing a label. This fails WCAG 2.2 AA success criterion 1.1.1 (Non-Text Content)
  
• error messages aren’t associated with inputs. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• several buttons have been marked up as a link. This fails WCAG 2.2 A success criterion 1.3.1 and WCAG 2.2 AA success criterion 4.1.2 (Info & Relationships and Name, Role, Value)
  
• the star rating does not correctly convey meaning. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• the size selector component has not been marked up correctly. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• accordions have not been marked up correctly. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• radio buttons and checkboxes have not been marked up correctly. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• the progress bar doesn’t convey the visual information to screen reader users. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• a table has been used to incorrectly group radio buttons. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• personal data inputs are missing autocomplete attributes. This fails WCAG 2.2 AA success criterion 1.3.5 (Identify Input Purpose)
  
• insufficient colour contract occurs on the review stars and placeholders. This fails WCAG 2.2 AA success criterion 1.4.11 and 1.4.3 (Non-text Contrast and Contrast)
  
• the skip to listings button doesn’t work as expected. This fails WCAG 2.2 A success criterion 2.1.1 (Keyboard)
  
• the keyboard focus is not retained in several areas and where the page scrolls into view, the keyboard focus does not move. 
• this fails WCAG 2.2 A success criterion 2.4.3 (Focus Order)
  
• the focus order doesn’t match the visual layout on the Account Overview page. This fails WCAG 2.2 A success criterion 2.4.3 (Focus Order)
  
• some elements are missing a visible focus indicator. This fails WCAG 2.2 AA success criterion 2.4.7 (Focus Visible)
  Accordions and the show/hide password component has not been marked up correctly. This fails WCAG 2.2 A success criterion 4.1.2 (Name, Role, Value)
  
• dynamical change of context is not announced to screen reader users. This fails WCAG 2.2 AA success criterion 4.1.3 (Status Messages)
  

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below. 

• Some decorative images aren’t hidden from screen readers
• Error messages and helper texts aren’t associated with the relevant inputs
• The drop down menu on the Event List page has a missing accessible name
• Radio buttons and checkboxes aren’t grouped programmatically
• Some required form fields aren’t indicated programmatically and visually
• Where there is a required input, the asterisk meaning is not explained
• The progress bar states aren’t conveyed to screen readers
• The DOM order doesn’t match the visual layout within the checkout pages
• Some personal data inputs are missing auto complete attributes
• There is insufficient colour contrast in some areas
• The completed progress button is only accessible to mouse users
• Some links in the footer are not keyboard accessible
• Dynamic error and success messages and the countdown timer are not announced to screen readers
• The updated quantity is not announced to screen readers
• Accordions have not been marked up correctly
  
  

  Non-compliance with the accessibility regulations 

  •    Decorative images aren’t hidden from screen readers (1.3.1 Info & Relationships, Level A)

  •    Error messages and helper text aren’t associated with the inputs (1.3.1 Info & Relationships, Level A)

  •    The drop down menu on the Event List page doesn’t have an accessible name (1.3.1 Info & Relationships, Level A)

  •    Radio buttons and checkboxes are not grouped in a fieldset or legend (1.3.1 Info & Relationships, Level A)

  •    Required from fields do not have the aria-required element assigned (1.3.1 Info & Relationships, Level A)

  •    Progress bar states aren’t announced to screen reader users (1.3.1 Info & Relationships, Level A)

  •    The DOM order doesn’t match the visual layout (1.3.2 Meaningful Sequence, Level A)

  •    Personal data inputs are missing the relevant autocomplete attributes (1.3.5 Identify Input Purpose, Level AA)

  •    There is insufficient colour contract with some placeholder text and the pagination arrow (1.4.3 Contrast and 1.4.11 Non-text Contrast, Level AA)

  •    The completed progress items and some links in the footer are not keyboard accessible (2.1.1 Keyboard, Level A)

  •    The required asterisk is not explained in text and some required form fields have no visual indication that they are required (3.3.2 Labels or Instructions, Level A)

  •    Dynamic error and success messages and the countdown timer are not announced to screen reader users (4.1.2 Name Role Value, Level A)

  •    The updated quantity is not announced to screen readers (4.1.2 Name Role Value, Level A)

  •    Accordions have not been marked up correctly programmatically (4.1.2 Name Role Value, Level A)