Accessibility statement for shop.kew.org

• change colours, contrast levels and fonts.
• zoom in up to 300% without the text spilling off the screen.
• navigate most of the website using just a keyboard.
• navigate most of the website using speech recognition software.
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We know some parts of this website are not fully accessible:

The following aspects of the site are not operable with a keyboard:

• some placeholder text has insufficient colour contrast.
• some buttons are missing labels.
• error messages aren’t associated with text inputs.
• the star rating doesn’t have appropriate labelling.
• some components such as quantity/size selector and accordions have not been programmatically marked up correctly.
• form elements such as radio buttons and checkboxes have not been programmatically marked up correctly.
• the progress bar indicator doesn’t have appropriate labelling.
• personal data inputs are missing autocomplete attributes.
• the focus indicator is missing in some areas.
• status updates are not automatically announced.

• if you wish to make a group booking please email groups@kew.org.
  
• if you wish to book tickets for a member event ticketed through tickets.kew.org or purchase a membership please email membership@kew.org.
  
• if you wish to book tickets for anything else via tickets.kew.org or See Tickets please email info@kew.org.
  
• if you wish to purchase anything from our online shop please email onlineshop@kew.org.

• decorative images are not hidden from screen reader users. This fails WCAG 2.2 AA success criterion 1.1.1 (Non-Text Content)
  
• a close button in some areas are missing a label. This fails WCAG 2.2 AA success criterion 1.1.1 (Non-Text Content)
  
• error messages aren’t associated with inputs. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• several buttons have been marked up as a link. This fails WCAG 2.2 A success criterion 1.3.1 and WCAG 2.2 AA success criterion 4.1.2 (Info & Relationships and Name, Role, Value)
  
• the star rating does not correctly convey meaning. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• the size selector component has not been marked up correctly. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• accordions have not been marked up correctly. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• radio buttons and checkboxes have not been marked up correctly. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• the progress bar doesn’t convey the visual information to screen reader users. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• a table has been used to incorrectly group radio buttons. This fails WCAG 2.2 A success criterion 1.3.1 (Info & Relationships)
  
• personal data inputs are missing autocomplete attributes. This fails WCAG 2.2 AA success criterion 1.3.5 (Identify Input Purpose)
  
• insufficient colour contract occurs on the review stars and placeholders. This fails WCAG 2.2 AA success criterion 1.4.11 and 1.4.3 (Non-text Contrast and Contrast)
  
• the skip to listings button doesn’t work as expected. This fails WCAG 2.2 A success criterion 2.1.1 (Keyboard)
  
• the keyboard focus is not retained in several areas and where the page scrolls into view, the keyboard focus does not move. 
• this fails WCAG 2.2 A success criterion 2.4.3 (Focus Order)
  
• the focus order doesn’t match the visual layout on the Account Overview page. This fails WCAG 2.2 A success criterion 2.4.3 (Focus Order)
  
• some elements are missing a visible focus indicator. This fails WCAG 2.2 AA success criterion 2.4.7 (Focus Visible)
  Accordions and the show/hide password component has not been marked up correctly. This fails WCAG 2.2 A success criterion 4.1.2 (Name, Role, Value)
  
• dynamical change of context is not announced to screen reader users. This fails WCAG 2.2 AA success criterion 4.1.3 (Status Messages)