How to get in touch 

If you have a question about our online shop or an online order please email or call us on +44 (0)208 332 3124 (Monday to Friday 9.00am to 4.00pm GMT).

If your query is about an item bought in one of the shops in Kew Gardens, email

For general queries about Kew, email or call +44 (0)208 332 5000.

Please note we cannot answer questions regarding Christmas at Kew. Please contact +44 (0) 115 912 9105 or visit the See Tickets website.

Our Address

Kew Online Shop
RBG Kew Enterprises Limited
Shaft Yard
Royal Botanic Gardens Kew
RBG Kew Enterprises Limited registered in England & Wales 2798886
Registered Office Royal Botanic Gardens Kew TW9 3AB
VAT Reg No: GB625879888