• You do not need to enter your address and other details every time you shop because these are saved for you
• You can check whether your order has been dispatched and find any tracking numbers in the Order History area
• You can choose to receive emails on products and deals so that you never miss a bargain. You can control the types of email that you receive from us. You can also choose different preferences or unsubscribe from email at any time
• You can opt in to receive notification of special occasions such as birthdays or anniversaries via Personal Alerts
• You can add products to My Favourites so they are easy to find when you come back to the site in the future

Yes, when your goods are despatched a tracking number will be emailed to you. Go to www.parcelforce.com, input the tracking number and you can check the status of your consignment.

 

It depends on the destination. We expect to achieve delivery within 72 hours from the receipt of your order for UK bound deliveries. 5 - 6 days for European shipments and 7 - 10 days for the rest of the world.

 

Yes, we will endeavour to send all the order together.

 

ALL ORDERS - if an item is out of stock when the order is received and due in within the next 5 working days we will hold all of your order and send the items together. If any item is delayed beyond this time, we will send the items in stock and notify you of the delay. There will be no additional charge made for postage & packing for items despatched separately.

 

All parcels are sent via Parcel force and Royal Mail.

 

If you have any queries or to discuss your order, please telephone our customer services team on 020 8332 3123 (Monday to Friday 9.00am to 4.00pm) or email onlineshop-orders@kew.org

 

 Please telephone our customer services team on 020 8332 3123 (Monday to Friday 9.00am to 4.00pm) or email onlineshop-orders@kew.org

 

Please return it in its original packaging and with your order documents by recorded delivery to:

RBG Kew Enterprises Limited

 

 Please telephone our customer services team on 020 8332 3123 (Monday to Friday 9.00am to 4.00pm) or email onlineshop-orders@kew.org

 

Yes, our website is secure.

 

Please telephone our customer services team on 020 8332 3123 (Monday to Friday 9.00am to 4.00pm) or email onlineshop-orders@kew.org

 

We do not offer a gift wrapping service. 

 

If you have been charged/refunded incorrect amount you need to contact us on 020 8332 3123 (Monday to Friday 9.00am to 4.00pm) or email onlineshop-orders@kew.org

 

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

  

Unfortunately it is not possible to show all of our products online but please email or phone our customer services team on 020 8332 3123 (Monday to Friday 9.00am to 4.00pm) or email onlineshop-orders@kew.org and our team will be happy to help you locate the item from our shop.

 

 

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the Products listed on our site may not be in stock.

 

Items available for pre-order or temporarily out of stock will be despatched separately with no additional charge made for postage & packing. Our policy for online orders is that payment is taken from your card only when goods are ready for despatch. If you have any queries or to discuss your order, please telephone our customer services team on 020 8332 3123 (Monday to Friday 9.00am to 4.00pm) or email onlineshop-orders@kew.org

 

 

If you have already completed your order please contact us as soon as possible on 020 8332 3123 (Monday to Friday 9.00am to 4.00pm) or email onlineshop-orders@kew.org so we can amend the order.

  

The Royal Botanic Gardens, Kew want you to be happy with your purchase. If you are unhappy with any item or if it has been damaged in transit, or becomes faulty please return it in its original packaging and with your order documents by recorded delivery to:

RBG Kew Enterprises Limited

 

 

Please return your purchase within 14 days of receiving the order. We will issue a refund or replacement at your request, within 30 days of receipt of the returned goods. Please note that, for hygiene reasons, we are unable to accept return of or provide a refund for pierced jewellery. We are also unable to accept return of cosmetics or other consumables where the product seal has been broken. This does not affect your statutory rights.

If the item is damaged in transit, was incorrectly supplied, or develops a fault, we will refund the cost of postage, but in all other cases, the cost of returning the item will be at the customers’ expense. We strongly recommend that when returning items you obtain a proof of posting (free from the post office) as we cannot accept responsibility for any returned items that are lost in the post. This does not affect your statutory rights.

  

Yes you can. All payments will be taken in Pounds Sterling. Please refer to our postage table for shipping costs.

If you order products from our site for delivery outside the UK, they may be subject to import duties & taxes that are levied when the delivery reaches the specified destination. You will be held responsible for payment of any such import duties & taxes. Please note that we have no control over these charges & cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws & regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

ALL ORDERS - if an item is out of stock when the order is received and due in within the next 5 working days we will hold all of your order and send the items together. If any item is delayed beyond this time, we will send the items in stock and notify you of the delay.

All parcels are sent via Parcel force and Royal Mail.

However, please be aware that we are not able to deliver the following seeds from our Kew Seed Collection to Australia, New Zealand or South Africa as these restrict these seeds.

Alyssum Sweet White - Kew Collection

Turnip Atlantic -Kew Urban Garden Collection

Courgette Firenze -Kew Urban Garden Collection

Parsnip Arrow -Kew Urban Garden Collection

Pepper Sweet Ingrid -Kew Urban Garden Collection

Radish Amethyst -Kew Urban Garden Collection

Salad Leaves Cut n Come Again -Kew Urban Garden Collection

Spinach Picasso F1 Kew Urban Garden Collection

Tomato Sweet n Neat Cherry Red-Kew Urban Garden Collection

Antirrhinum Chinese Lanterns - Kew Collection

Aquilegia Sweet Rainbows - Kew Collection

Aster Moonshine Mixed - Kew Collection

Campanula Dwarf Pink - Kew Collection

Coleus Palisandra - Kew Collection

Cornflower Dairy Maid - Kew Collection

Dianthus Siberian Blue - Kew Collection

Diascia Rose Queen - Kew Collection

Echinops Ruthenicus - Kew Collection

Eryngium Miss Wilmotts Ghost - Kew Collection

Euphorbia Amjilassa - Kew Collection

Foxglove Milk Chocolate - Kew Collection

Godetia Lady in Blue - Kew Collection

Grasses (Ornamental) Hare's Tail - Kew Collection

Kids - Calendula Porcupine

Kid's - 'Fur Balls' (Gomphocarpus)

Kid's - Gourds Russian Dolls

Kid's - Mimosa Sensitive Plant

Kids - Nasturtium Tom Thumb

Kids - Sunflower Little Dorrit

Lady's Slipper Sunset Mixed - Kew Collection

Laurentia Avant-Garde Blue - Kew Collection

Lupin Dwarf Pink Fairy - Kew Collection

Marigold Doubloon - Kew Collection

Nasturtium Whirlybird Cream - Kew Collection

Pansy Mello 21 F1 Hybrid - Kew Collection

Pansy Ocean Series Mixed - Kew Collection

Penstemon Husker's Red - Kew Collection

Petunia Strawberry Sundae - Kew Collection

Poppy (Meconopsis) Cambrica Double- Kew Collection

Poppy (Meconopsis) Grandis - Kew Collection

Poppy (Papaver) Bracteatum - Kew Collection

Salvia Red Arrows - Kew Collection

Sunflower Key Lime Pie - Kew Collection

Sweet Pea Bright & Breezy - Kew Collection

Sweet Pea King Size Navy Blue - Kew Collection

Verbena St George - Kew Collection

Wallflower Sunset F1 Hybrid - Kew Collection

Wildflower Fragrant Mixture - Kew Collection

Zinnia Swizzle Cheery & Ivory - Kew Collection

 

Gift Vouchers are not available for purchase on our website.

 

We are unable to offer redemption of the National Garden Gift Vouchers for online shopping.

 

We respect your privacy and all personal information obtained through this Web site is kept secure in accordance with the Data Protection Act 1998. We do not attempt to gain any personal information about you without your knowledge. The information requested from you at the checkout is considered the minimum required to process your order efficiently. From time to time we would like to inform you of new products or special offers from RBG Enterprises. We may also make your name and address information available to carefully screened companies whose products or services we feel may interest you. If you do not wish to receive such contacts, please check the relevant box at the check out before submitting your order, or you can contact us.

  

Call customer services team on 020 8332 3123, (Monday to Friday 9.00am to 4.00pm) - an answer phone service is available out side of these hours. (If you are calling from overseas please dial +44 20 8332 3123)

If you are ordering from our online shop, please have the following ready
- Your online product code (shown in the top right corner of your order form in your catalogue)
- The relevant ISBN / Item ref code
- Your credit / debit card details
We will confirm that the items you wish to order are in stock and advise of delivery dates.
 

 

Unfortunately, we can not refund the difference for the goods offered elsewhere.

 

Of course, If your delivery address differs from your home address, for example if you would like to send something to a friend or have the item delivered to your work address, please fill out the delivery address section when placing your order. If this section is left blank, we will ship to your home address.

 

Yes, please bring proof of purchase in the form of the tax invoice you received when you placed your order.

 

After you have received your gift, you can return any clothing or home accessories item to us for an exchange or refund as long as it is unused, returned in the original packaging and in a re-saleable condition within 14 days of receipt of your gift. The refund will be a credit receipt (to be used within 12 months).

 

We do not sell plants online or by mail order.